Please note: Due to the location of the company's data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire. Relocation is NOT an option -Candidates requiring relocation and/or visa sponsorship CANNOT be considered
* The role: Technical Support (Linux Server / cPanel / Web Hosting)
* Business: Web Hosting/Datacentre
* Contract: Permanent / full-time: Mon to Fri 0900-1700 OR 1600-midnight (remote based after onsite training)
* Salary: £28k to £31k basic + benefits
* Location: Near to Preston, Lancashire (PR7 postcode)
Snapshot of the role:
* Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
* Assessing and responding to alerts from our internal monitoring system.
* Troubleshooting client or server issues, log file analysis & more
* Guiding and advising clients on how to independently accomplish requested tasks.
* Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.
Required Skills:
* Experience of working in a root Linux environment via command line.
* Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
* Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
* Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management
Desirable Skills:
* Experience of cPanel software at a root/command line level.
* Scripting knowledge (PHP, Perl, Bash/Shell, etc).
* Knowledge of TCP/IP, networking, etc.
* Virtualisation experience.
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