Relationship Banker - Worcester, MA area, Marlborough
Client: Bank of America
Location: Marlborough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
This role involves engaging clients in the lobby to educate and assist with transactions through self-service resources such as mobile banking, online banking, or ATM. Responsibilities include accurately processing cash transactions and having in-depth conversations to understand clients' financial and life priorities, connecting them to suitable solutions.
Responsibilities:
* Execute the bank's risk culture and strive for operational excellence
* Build relationships with clients to meet their financial needs
* Follow established processes and guidelines, adhering to laws and regulations
* Expand business knowledge by collaborating with experts in small business, lending, and investments
* Manage traffic, appointments, and outbound calls effectively
* Enhance the client experience
* Handle cash responsibilities
Required Qualifications:
* Self-motivated with a strong work ethic and results-oriented mindset
* Effective collaborator with strong relationship-building skills
* Passionate and committed to improving clients’ financial lives
* Confident in identifying solutions based on client needs
* Excellent communication skills and comfortable engaging clients
* Ability to learn and adapt to new information and technology
* Capable of educating clients on self-service banking transactions
* Strong critical thinking and problem-solving skills
* Adheres to processes and regulations
* Efficient time and capacity management
* Results-focused with client interests at heart
* Flexible to work weekends or extended hours as needed
Desired Qualifications:
* Experience in financial services and knowledge of industry products
* At least one year of successful sales experience with individual sales goals
* Six months of cash handling experience
* Bachelor's Degree or relevant Associate’s Degree (e.g., business management, finance)
Skills:
* Adaptability
* Business Acumen
* Customer and Client Focus
* Oral Communication
* Problem Solving
* Account Management
* Client Experience Branding
* Client Management
* Client Solutions Advisory
* Relationship Building
* Business Development
* Pipeline Management
* Prospecting
* Referral Identification
* Referral Management
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
#J-18808-Ljbffr