Job Description The Governance, Performance and Improvement team ensures that GMG delivers its services effectively and efficiently within corporate, customer and regulatory requirements. The role of GPI Officer will be required to support all elements of the team with a particular focus on providing support in relation to complaints management, information governance, exit and transition of contracts, compliance activities and support to the secretariat of high level internal and external committees. Key Responsibilities Management of the complaints and GPI inbox Project support to the BID team on exit and transition plans Supporting the Senior Information Governance Manager in relation to ISO27001 Supporting the GPI Lead on preparation for ISO9001 audit and activities Identify opportunities for improving the collection and quality of management information and liaise with appropriate teams across GMG to implement the improvements Supporting high level secretariat and admin support for internal and external committees ensuring that all logistics are in place Produce good quality and timely minutes where necessary Liaising with teams across GMG on the identification of process improvement opportunities, particularly in line with implementing best practice Provide a high standard of administrative support to the rest of the GPI team including the maintenance of the databases, logs and risk registers