Business Officer at Internet Watch Foundation (IWF)
Pay range: This range is provided by Internet Watch Foundation (IWF). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: Direct message the job poster from Internet Watch Foundation (IWF).
Who we need
With over 200 technology organisations making up the IWF Membership base to fund and drive services uptake, this is a key role in ensuring we provide the best customer support to them.
We are looking for a proactive and relationship‑driven Membership Engagement Officer to deliver the membership value and benefits experience that supports the retention, stewardship and engagement of IWF’s Member organisations. Working closely with the Membership Engagement Manager, this role is central to ensuring our Members receive outstanding support, make full use of IWF services and remain committed to the organisation over the long term.
You will help deliver a Member Engagement Strategy that builds strong, enduring relationships with our Members, driving service uptake and maintaining low attrition rates. This includes overseeing the end‑to‑end processing of membership renewals, coordinating with internal teams and external stakeholders, and supporting the effective handover and nurturing of new Members from the Membership Sales team, with a particular focus on first‑year engagement. You will also have experience in presenting information confidently to groups, and in setting up events such as workshops and formal roundtable discussions.
You will monitor and maximise Member use of IWF services to reinforce both the real and perceived value of membership. You will also play a key role in tracking and reporting on membership income, numbers and budget lines, providing accurate and timely information to support decision‑making.
We are looking for someone who is outgoing, highly organised, detail‑focused and confident working with stakeholders. You will be comfortable using systems such as Salesforce, SharePoint and Microsoft Office Suite to maintain accurate records, produce reports and support effective member communications. You will also contribute to the day‑to‑day delivery of membership services, working collaboratively with colleagues across the organisation.
This role offers a varied mix of relationship management, events, administration, reporting and coordination, and would suit someone who enjoys working in a purpose‑driven organisation where strong engagement and professionalism are essential.
You will not be required to view criminal images.
If you want to be considered for this position, please visit www.iwf.org.uk/careers to download a recruitment pack, find out more and make an application.
This position is subject to an enhanced DBS check.
Details
* Seniority level: Not Applicable
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industries: IT Services and IT Consulting
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