Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust
Due to the continued expansion of the Single Point of Access team, the Physical Health and Neurodiversity Care Group is looking to appoint a highly motivated and enthusiastic call handler within the team.
Full time (37.5 hours).
Role Overview
Successful candidates will be supporting a large number of multi-disciplinary services, including mental health, physical health and neurodiversity. They will work a variety of shifts covering a 24‑hour rota to ensure effective service delivery.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH is offering this post alongside the opportunity to complete a Level 2 apprenticeship qualification relevant to your role. Apprenticeships include regular training with a college or other training organisation. Around 20 % of your working hours will be spent training or studying to lead to a nationally recognised qualification.
As the first point of contact for service users and other professionals, you will need excellent customer service skills and a helpful and friendly approach. You must be able to work effectively in a fast‑paced office environment handling large volumes of telephone calls, some of which may be challenging and emotive. Flexibility, adaptability, communication and team working are essential qualities to succeed in this role.
Computer skills: PC & standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.
Desirable requirements: a good standard of education (5 GCSEs including Grade C or above in English and Mathematics or equivalent), experience in a call‑handling environment or previous NHS experience. Work will be primarily office based and may on occasion require agile/home working.
Qualifications
* Level 2 apprenticeship qualification (or equivalent Level 2 qualification)
* Good standard of education: 5 GCSEs with Grade C or above in English and Mathematics or equivalent
* Experience in call handling environment or NHS preferred (desirable)
Benefits
RDaSH employs around 4,000 colleagues and offers professional development opportunities, a supportive culture and a wide portfolio of services. For more information visit https://workwithrdash.co.uk/.
Additional Information
We are committed to inclusive cultures. View our Allyship video on YouTube: https://youtu.be/WMJSkLoTk4Q.
Terms and conditions of service: https://www.nhsemployers.org/publications/tchandbook.
Before applying, review the attached job description and person specification. Apprenticeship eligibility: review the attached eligibility document.
We reserve the right to close the vacancy early if there are a high amount of applications.
Application Deadline
This advert closes on Tuesday 3 Feb 2026.
#J-18808-Ljbffr