We are an industry-leading manufacturer of award-winning windows and doors, committed to innovation, excellence, and customer satisfaction. As part of our exciting growth journey, we are expanding our team and offering outstanding opportunities for career progression.
The Job Role
As an Internal Account Manager, you will play a pivotal role in maintaining and developing strong relationships with our valued customers. Acting as a key support to our External Business Development Managers, you will liaise closely with the Order Processing Team and other departments to ensure a seamless customer experience. Your focus will be on delivering best-in-class service, supporting sales growth, and strengthening customer loyalty.
Manage and nurture a portfolio of key client accounts, ensuring excellent service and satisfaction.
Act as the primary internal point of contact for customer queries, updates, and issue resolution.
Collaborate closely with the External Business Development Manager to identify and maximise growth opportunities.
Support the Order Processing Team by ensuring orders are handled accurately and efficiently.
Work cross-functionally with production, logistics, and technical departments to ensure smooth and timely delivery of client projects.
Handle customer concerns proactively, maintaining a solutions-driven and customer-first attitude.
Monitor account performance and provide regular reports and insights to the sales team.
Assist in the preparation of quotes, tenders, and proposals when required.
Champion a customer-centric culture throughout the business
Required Experience, Skills & Knowledge: Minimum 3 years experience in account management or sales, preferably within manufacturing, construction, or related industries.
Proven ability to manage client relationships professionally and effectively.
Strong communication and interpersonal skills.
Highly organised with a keen eye for detail.
Ability to work collaboratively across different teams.
Proactive problem-solver with a positive, customer-first mindset.
Experience working with CRM systems and Microsoft Office Suite.
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