Conflicts & New Business Associate Manager
Location: London (Hybrid)
The Opportunity
Our client, a leading international law firm, is seeking an experienced Conflicts & New Business professional with proven team leadership capability to join their London office.
This is a hands-on leadership role within a fast-paced, high-performing environment, where you will oversee day-to-day operations while remaining actively involved in complex conflicts, AML, and new business intake matters.
You’ll play a key role in ensuring service excellence, managing stakeholder relationships, and driving team performance across UK and EU operations.
The Role
Reporting to the Director of Conflicts, AML & Compliance (Europe & Middle East), you will:
* Lead and develop a team of Conflicts & AML Analysts and an Administrator
* Manage workflow and priorities, ensuring timely delivery of conflicts clearance, AML checks, and matter opening
* Act as a key escalation point for operational issues and complex queries
* Maintain a hands-on approach, supporting high-risk or time-sensitive matters
* Build strong relationships with partners and internal stakeholders, confidently advising on policy and process
* Contribute to process improvements and operational efficiency initiatives
Key Responsibilities
Team Leadership & Operations
* Set clear objectives and manage daily/weekly team performance
* Allocate and prioritise workloads in a deadline-driven environment
* Provide coaching, guidance, and technical support to team members
* Monitor quality, consistency, and compliance with firm policies
* Conduct performance reviews and support development of direct reports
* Foster a collaborative, high-performing team culture
Conflicts & New Business Delivery
* Oversee and conduct conflicts searches and analysis
* Advise on conflict risks and coordinate approvals/waivers
* Ensure accurate and compliant new business intake processes
* Liaise with partners to gather and validate matter information
* Support timely and efficient matter opening
AML & Compliance
* Oversee client due diligence and AML risk assessments
* Review documentation and ensure regulatory compliance
* Escalate high-risk or complex cases appropriately
Stakeholder Engagement
* Act as a trusted advisor to partners and business services teams
* Clearly communicate policies and manage expectations
* Collaborate with cross-functional teams to resolve issues
Candidate Profile
Experience
* Proven experience in Conflicts, AML, or New Business Intake within a law firm or professional services environment
* Demonstrated team leadership or supervisory experience (essential)
* Strong operational background in a high-volume, deadline-driven setting
* Experience with systems such as Intapp and compliance tools (e.g. World-Check, Orbis, Capital IQ)
Skills
* Strong leadership and people management capability
* Excellent organisational and prioritisation skills
* Sound judgement and decision-making ability
* Confident communicator, able to influence senior stakeholders
* High attention to detail and commitment to quality
* Ability to thrive in a fast-paced, service-driven environment
Why Apply?
* Join a globally recognised law firm with a collaborative culture
* Take on a visible leadership role with real impact
* Work in a hybrid environment with flexibility
* Be part of a team that values professional development and progression