Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.
Key Responsibilities
* Act as the first point of contact for client enquiries via phone and email.
* Log and manage jobs accurately, ensuring all client requests are captured correctly.
* Coordinate and schedule engineers and contractors to meet client requirements.
* Handle invoicing and support administrative processes related to job management.
* Maintain clear records and provide updates to clients and internal teams as required.
Requirements
* Previous experience in a similar administrative or helpdesk role is essential.
* Facilities Management or maintenance sector experience is highly desirable.
* Excellent communication skills, confident on the phone and via email.
* Strong organisational skills and attention to detail.
* Ability to manage multiple priorities and work in a fast-paced environment.
* Proficiency in Microsoft Office and basic job-logging software.
What's on Offer
* Competitive salary and benefits.
* Supportive and friendly working environment.
* Opportunity to develop your career in Facilities Management and administration.
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