Job Description
Do you want to work for one of the leading home care providers in the UK? Are you a driven and passionate person who wants to make a real difference in your local community?
Are you looking to build and lead a successful domiciliary care office?
Caremark Glasgow West, is currently searching for an exceptional Care Manager to join our new office, based in Glasgow. You’ll have a fantastic opportunity to use your skills and experience to become a best-in-class care provider, building from the ground up, with an excellent support structure from a leading care provider behind you.
The Support
With the support of a leading national provider with 20 years plus experience in the sector and over 130 offices in the UK, there will be variety in your day-to-day responsibilities, giving you a great opportunity to guide the organisation for the future. You will be working very closely with and be supported by the business owner, plus a dedicated Quality Manager and Regional Support Manager, as well as a wider central support team including HR, Recruitment, Training & Compliance, and IT/Rostering.
The Role
As the Care Manager you will be heavily involved with:
● Day-to-day management of the office including recruiting and managing the team
● Ensuring compliance with Care Inspectorate Regulations, Legislation, and Industry Standards
● Communicating with new and existing customers, local authorities, and outside agencies
● Supporting business growth, using marketing and recruitment strategies to help increase customers and staff
● Shaping the design and delivering in-house training courses
● Assisting to implement a strong and positive team culture
● Organising and attending meetings
● Being an active presence in the local community
● Carrying out other duties deemed necessary by the Owner for the successful operation of the business
● Acting as the Registered Manager and managing regulated activities
● Promoting the highest standards of care with a particular focus on person centered care
● Assisting with service users acquisition from initial contact to onboarding
● Carrying out care planning and conducting risk assessments
● Constantly reviewing and improving processes
● Ensuring relevant reports are forwarded to relevant bodies such as the Care Inspectorate
● Ensuring exceptional leadership and service are delivered
● Supporting the management of payroll/budgets
● Maintaining accuracy and integrity of data
● Keeping up to date with changes in legislation and regulations
● Proactively identify areas of business development
Benefits
● Competitive salary between £34,000 and £42,000 (Dependent on experience)
● Annual Pay Review
● Personal Performance Bonus
● Care Inspectorate Registration Bonus
● Detailed Shadow and Support Plan With Owner
● Involved in the core of the business and collaboratively involved across all areas
● Annual team bonus based on overall team and business performance
● Regular appraisals with owner
● Work Laptop
● Work Mobile Phone
● Pension Contribution
● Company Social Events
● 28 days paid holiday (incl. bank holidays)
● Street parking
● Staff referral bonus scheme
● Extensive support and training within the Caremark network
● Long-term executive level promotional opportunities
● Potential for share options in the business
● Opportunity to make a transformational impact on people’s lives with an ambitious, driven and positive team
About you
You’ll be great for this role if you are looking for an opportunity to step up to be a care manager or are currently/have previously been a Care Manager of a home care service or an equivalent level in the NHS or a Care Home. We are looking for someone with a NVQ Level 9 in Health and Social Care or equivalent, who is looking to join a growing and engaging business, focused on providing the best home care services across the area.
Desired Criteria
● Ambitious, warm, enthusiastic, friendly, relentlessly hard working, looking for a long-term role where we can build something incredible together
● Care experience with proven track record of providing exceptional service
● Leadership Skills
● Proactive mindset
● Particular interest in dementia and dementia care
● Experience/knowledge of creating/being involved with training programmes
● Excellent understanding and knowledge of compliance and legislative requirements of the care regulations
● Strong skills in conducting care assessments and care planning
● Ability to inspire others and build fantastic working relationships
● Strong organisation and planning skills
● Drive and motivation take on a broad role and develop care services
● Excited by the challenge of shaping a new service over the long-term to be the best in class
● Passionate about providing the highest quality of care
● Commercially aware and have strong influencing and negotiating skills
● Ability to work well and accurately under pressure
● Be responsive, agile and remain calm whilst dealing with multiple priorities
● Be flexible to meet demands of the business including participating in an on-call rota
● Good working knowledge of IT systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adapt to new technologies as and where required
● Due to the need to support team members out in the field and the requirement to travel throughout the community to conduct new client assessments, a driving licence and access to a vehicle is much preferred (Although this can be discussed)
● A strong local knowledge of Glasgow and in particular the Southside/West End is very much preferred
● Existing relationships within the local health and social care sector is beneficial
Your integrity, honesty and passion will be vital in helping the business and our team develop
As we grow, we will look to you to play a key role in expanding our service offering, giving you a great opportunity to use your talent to help support our community.
We strongly encourage applications from those with a passion for caring and the motivation to build a best in class organisation
About us
Caremark is a home care company with excellent standards, excellent people, and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in the safety and comfort of their own home and community.
Caremark is a growing, forward-thinking organisation who are making sure our staff are always supported. Caremark are very proud to be an equal opportunities employer, with a diverse and inclusive workforce.
We are the Mark of EXCELLENT Care