Principal Officer – Repairs
📍 Loughborough / Hybrid Working
📅 Long-Term Opportunity
💷 Competitive Rate
I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer – Repairs to lead the delivery of a high-performing responsive repairs service across its housing portfolio.
This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.
Key Responsibilities:
• Lead and manage responsive repairs, maintenance and associated housing services
• Manage Repairs Team Leaders, Operatives and Business Support staff
• Oversee contractor performance and in-house labour resources
• Manage customer complaints and housing disrepair cases
• Drive service improvements and performance against KPIs
• Monitor repairs from initial diagnosis through to completion
• Produce and analyse management information and performance data
• Manage budgets, resources and operational risks
• Work closely with voids, tenancy management and asset teams
• Ensure compliance with health and safety and regulatory requirements
• Support senior management and deputise for the Repairs & Investment Manager when required
Candidate Requirements:
• Significant experience managing housing repairs services within a Local Authority, Housing Association or Social Housing environment
• Strong understanding of responsive repairs, maintenance operations and contractor management
• Experience leading large operational teams and driving performance improvement
• Knowledge of housing disrepair, complaints management and customer-focused service delivery
• Experience managing budgets, resources and service performance
• Strong leadership, stakeholder management and communication skills
• Construction, surveying, property or housing-related qualification desirable