Counter Fraud Third Party Claims Handler
1. Make a meaningful impact by protecting genuine customers and claimants while managing suspicious third-party claims in line with our Counter Fraud Strategy.
2. Join a collaborative, supportive counter‑fraud community where you’ll share insights, coach others and continue developing your expertise.
3. Hybrid working: 80% home / 20% office, aligned to our Bristol or York Regional Service Centre.
About the role
Protect what matters and make a meaningful impact in a collaborative team focused on delivering fair, effective outcomes, while helping combat fraud. In this role, you’ll manage a portfolio of suspicious third-party injury claims, applying strong claims handling expertise alongside investigation strategies, relevant legislation/case law and counter‑fraud systems and intelligence to progress claims confidently and reach balanced decisions. You’ll build strong relationships with internal colleagues, external stakeholders and the NFU Mutual agency network, communicating clearly to keep all parties appropriately informed, while also coaching and sharing insight to uplift fraud awareness across the wider team.
As a Third Party Claims Handler, you’ll manage a varied portfolio of third party claims across all Injury lines of business, delivering timely and fair outcomes in line with NFU Mutual’s Claims Philosophy, regulatory standards and your delegated authority. You’ll balance high‑quality service with careful indemnity spend, ensuring claimants and customers experience clarity, fairness and professionalism throughout.
A key part of the role involves supporting wider fraud awareness. You’ll share insights, coach others, help raise fraud detection standards and contribute to one‑off projects where needed.
Internally this role is known as "CV Third Party Claims Handler"
About you
You’re someone who communicates with clarity, empathy and confidence and is skilled at navigating complex conversations whether you’re dealing with a claimant, a solicitor or a colleague. Naturally inquisitive, you ask the right questions, explore the detail and use sound judgement to form fair, well‑reasoned decisions. You stay adaptable when priorities shift, maintaining focus on delivering and the correct outcomes for claimants.
Collaboration comes naturally to you, and you build strong working relationships with a wide range of stakeholders. Your strong organisational skills help you manage a busy, varied caseload, and you’re confident prioritising effectively while keeping your communication open and proactive. With a strong customer focus, you balance empathy with commercial awareness and regulatory understanding.
You’re comfortable presenting technical information in a clear, accessible way, whether you’re explaining your reasoning, coaching others or supporting the uplift of fraud awareness across the wider team. Your proactive mindset and commitment to high‑quality service help create a supportive and continually improving team culture.
Technical skills required:
4. An experienced Insurance Fraud Claims Handler, with evidence of effective management of a portfolio of suspicious Injury Claims
5. A good understanding of end to end insurance claims processes
6. Sound decision making in the processing of those claims, through to closure
7. Strong investigative skills within the insurance third party claims area
8. An up to date knowledge of FCA regulatory landscape
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Level 1-3
9. Salary Up to £38,000 + 10% annual bonus + benefits
10. Annual bonus (up to 10% of salary)
11. Contributory pension scheme, up to 20%, including your 8% contribution
12. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
13. A Family Friendly policy that helps you balance your work and family responsibilities
14. Access to savings at High Street brands, travel and supermarkets
15. £20 contribution to a monthly gym membership – subject to T&Cs
16. Health and wellbeing plan - cashback for dentist, opticians, physio and more
17. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
18. Employee Volunteering - volunteer in the community for one day each year
19. Unlimited access to Refer a Friend £500 bonus scheme
20. Life Assurance cover of 4 x salary
21. Employee discounts of 15% on a range of NFU Mutual insurance policies.
22. Salary sacrifice employee car scheme - subject to eligibility.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.