Overview
An Instaclustr Solutions Engineer at NetApp leads the technical strategy for greenfield and installed base accounts. Working in tight collaboration with Sales colleagues, SEs align technical and service capabilities to customer needs and articulate how companies will benefit from partnering with NetApp. They also help orchestrate a team selling environment, pulling in SMEs when appropriate. SEs are usually curious people who like to learn about other companies and people and help them solve challenges with technology.
Responsibilities
* Find and support opportunities in new and existing customers in close collaboration with Sales
* Translate customer business needs into technical solutions based on Instaclustr offerings, leveraging broad understanding of the competitive and technology landscape
* Partner with SMEs, Sales, Customer Success and other groups to create comprehensive solutions
* Develop and own key stakeholder relationships within the customer and partner communities
* Conduct demonstrations and lead POCs in collaboration with SMEs as needed
* Demonstrate a good understanding of both business and technology strategy, change management, and a principled approach to broad digital transformation challenges and opportunities
* Use NetApp's sales tools to effectively manage accounts, opportunities and pipeline in alignment with Sales
* Technical knowledge: Understand Open Source technologies, with emphasis on one or more of the Instaclustr projects, including capabilities, competitive landscape and differentiation. Understanding the services that Instaclustr provides and the value that delivers to the market
* Use of or strong knowledge of these applicable technologies is required for this role: Cassandra, Kafka, PostgreSQL, Spark, OpenSearch (Elastic Search), ClickHouse
* Drive results through customer obsession and being the technical authority to win opportunities
* Communication and planning: As a key member in the account team, able to think on their feet, ask good questions and uncover and articulate unmet needs and value
* Business knowledge: able to articulate how our value proposition maps to customer requirements
* Leadership: Technical leadership in team selling environments
* Ownership of technical relationship with the customer at the O-M level
Qualifications
* A minimum 8 to 12 years of experience is desired
* A bachelor's degree in computer science or a similar field is a plus but not required
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