Overview
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. We are now seeking an experienced Assistant Store Manager to join our team at Caledonia Park, Gretna.
In this role, you will be instrumental in enhancing the store’s sales and profitability while providing leadership and support to the Retail Sales Assistants.
Responsibilities
* Assisting in managing and supervising Retail Sales Assistants to ensure prompt and efficient customer service.
* Overseeing sales and inventory levels, ensuring optimal stock management and availability.
* Assisting with the recruitment, training, and development of new and existing team members.
* Motivating and guiding Retail Sales Assistants to enhance service quality, meet sales targets, and drive store profitability.
* Handling customer feedback, queries, and complaints professionally and effectively.
* Preparing and providing reports to the Retail Store Manager or senior executives regarding sales performance and store operations.
* Managing loss prevention through security requirements and monitoring strategies, appropriately handling broken and damaged merchandise.
* Ensuring the store is clean, tidy and adheres to H&S standards.
Qualifications & Attributes
* Strong leadership and team management skills.
* Excellent customer service orientation with effective problem-solving abilities.
* Proven ability to analyse sales data and derive actionable insights.
* Strong communication skills, both written and verbal.
* Passion for the ellesse brand and a keen understanding of retail trends.
* Ability to work independently and collaboratively in a fast-paced environment.
What you will need to succeed
* To be successful in this role, you must possess the above key attributes.
Benefits
31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Retail Apparel and Fashion
No agencies please.
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