Reference:
0352-26
Please note: this job is only available to current employees of Lancaster University
Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally.
Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.
Information Systems Services (ISS) is a dynamic, friendly and supportive section, who are looking to appoint an enthusiastic, proactive and detailed focused individual to join the Licensing Service within our Customer, Strategy and Governance team.
Working with the Licensing, Supplier and Contract Manager, the post-holder will contribute to:
1. Establishing and developing relationships with university colleagues and external suppliers
2. Contract Management for our resource portfolio, including:Supplier and University stakeholder engagement, Contract reviews, negotiation of contracts and KPI monitoring to help improve the provision of digital resources at the UniversitySupporting the University with its Environmental, Social and Governance commitmentsSupporting our system owners with commercial matters such as licensing, contractual changes and compliance activities. Processing purchase requisitions, invoices, and delivery notes while ensuring accurate record-keeping
3. Managing Digital Content Systems including Reviewing platforms to ensure we are compliant with legislation e.g. UK Data Protection laws.Data management to support accuracy of our online systemsReviewing and drafting end user guidance using simple and succinct language to convey technical information to non-technical users
4. Day to day support for software queries and access requests via our ‘IT Service Management software’.
5. Liaising with stakeholders across the organisation to collate information and feedback on services offered by ISS.
You will be a confident communicator with proven experience of building relationships with academic colleagues, supplier management and providing support in an IT environment. An understanding of software and its deployment within a HE environment would be beneficial.