We are offering an opportunity for the role of Family Engagement Manager at HMP Wormwood Scrubs. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family-focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.
Key Responsibilities:
* Manage the visitor centre provision at HMP Wormwood Scrubs.
* Oversee the prison's booking line service.
* Coordinate family visit catering services.
* Facilitate play sessions for children during family visits.
* Implement family-focused interventions, including homework clubs, special visits, and themed family days.
* Support families' access to secure video visits.
About You:
To thrive in this role, you should possess:
1. Demonstrable ability to coordinate a broad range of services.
2. Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families.
3. Excellent organisational skills and the capacity to manage a demanding workload.
4. Ability to contribute to the planning and development of Pacts family wo...