About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Monday to Friday, 09:00-17:30 with flexibility according to business needs, this role will involve occasional travel to our Glasgow and Aberdeen client sites (expenses for travel paid for outside of the base site, in Edinburgh)
Provide support to, and deputise for, the Facilities Manager to deliver excellent services to the the site based hard and soft services teams and to the high profile end users. Responsible for the monitoring and support of the planned and reactive maintenance in the three client offices across Scotland, with a primary focus on Edinburgh and Glasgow. Ensuring at all times that Company and Client standards and policies are followed and maintained. Delivering a compliant and resiliant service whilst delighting our customers.
Responsibilities
* Provide practical and competent delivery of minor fabric works i.e. painting and decoration, first line fixes (furniture repair etc)
* Supporting the FM with of scope of works, PPM schedules and relevant data collection from contractors i.e. ensuring RAMS and relevant paperwork is collected, processed and audited where required etc.
* Understand and manage the business by assessing individual results, and developing specific actions directly related to the management of the building and clients, providing feedback to the Facilities Manager where required.
* Able to ensure that trends of underperformance are formally communicated to the Facilities Manager, allowing them to be addressed in a timely manner.
* Able to ensure that performance improvement plans are implemented following collaboration with the Facilities Manager.
* Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand and customer.
* Set high expectations for results and hold the contract maintenance team accountable to the measurable KPI scores associated
* To ensure operations are delivered in line with the company accreditation requirements, i.e. ISO 9001, 14001 and 45001.
* To ensure that adherence to the client Information Security protocols is always maintained.
* Full compliance with company operational platforms i.e. OCS Operations Procedures
* Total compliance with HSE and statutory requirements related to the respective client service provision
* Direct a standard with the contract management that reflects a staffing approach that meets the client requirements.
* Understand the HR policies and procedures and ensure compliance with them, consistently between locations.
* Responsible to consistently and effectively communicate the company objectives to all site operations teams, when required.
* To ensure all work is carried out in a safe, proper and thorough manner considering Health and safety legislation, OCS policies and procedures, risk assessments and method statements.
* Able to work as part of a geographically diverse team, and step in to assist where necessary for holiday and sickness absence cover.
* Maintain confidentiality in all aspects of client and staff information.
The ideal candidate should meet the following criteria:
* You must have the right to work in the UK
* Experience in facilities management or a related field, with expertise in both soft and hard services
* Knowledge of building systems, maintenance processes, and service delivery best practices
* Strong leadership and project management skills
* Ability to prioritise tasks and manage time effectively
* Familiarity with relevant software for facilities and service management
* Excellent problem-solving abilities and attention to detail
* Strong communication skills, both verbal and written
* Proactive and adaptable, able to respond to changing demands and priorities
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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