Job Description
Group Technical & Services Director
Location: Office‑based with Hybrid Working
About Us
Kyocera Document Solutions UK Group (KDUK‑G) is a leading provider of print manufacturing and ICT solutions, comprising Kyocera Document Solutions UK, Annodata, and MCL. With around 420 employees, we are committed to delivering innovative, high‑quality services that support our customers’ digital transformation journeys.
As we continue evolving from a traditional manufacturer to a modern managed services provider, we are seeking a dynamic and commercially astute Group Technical & Services Director to play a pivotal role in our transformation.
The Opportunity
This is a critical strategic leadership role reporting directly to the Managing Director/General Manager. You will own and drive multiple group‑wide functions including:
* Professional Services (Pre‑Sales, Technical Delivery, Client Success)
* Service Strategy & Design
* Internal Systems & IT
* Software Development
* Data & MI
* Vendor Management
* Business Transformation
* Group Marketing (independent from Sales)
This role blends CIO and CTO responsibilities with responsibility for designing, delivering and scaling our IT services proposition. You will help shape and accelerate Kyocera’s growth, innovation, and operational excellence across the UK Group.
Key Responsibilities
Strategic & Operational Leadership
* Provide executive leadership across technology, services, transformation, and marketing.
* Drive alignment between technology strategy, service design, and business objectives.
* Ensure robust governance across internal IT, cyber security, service operations and systems.
Professional Services
* Lead Pre‑Sales, ensuring solutions are effectively scoped, governed and commercially strong.
* Oversee Technical Delivery and resource management to ensure seamless, high‑quality implementation.
* Grow the Client Success function, improving customer value, renewals and contract expansion.
Service Strategy & Design
* Own service governance frameworks, standards and performance measures.
* Lead internal systems, software development and IT operations to ensure stability, scalability and innovation.
* Shape and execute the Group’s Data Strategy, embedding data governance, insight capabilities and advanced analytics.
* Strengthen vendor and partner relationships to maximise value, commercial benefits and innovation.
Business Transformation
* Lead the Group’s transformation roadmap, supporting its evolution into a service‑led technology business.
* Drive cross‑functional change, digital enablement, automation and continuous improvement.
Marketing Leadership
* Co‑lead marketing strategy with the Head of Marketing, ensuring strong brand presence and demand generation.
* Align marketing with transformation goals and service‑led propositions.
About You
We are looking for a senior leader who brings:
Essential Experience
* Extensive leadership within professional services and/or technology‑centric environments.
* Strong commercial acumen – ideally with cost centre or full P&L ownership.
* Proven experience in IT, cyber security, cloud, ICT systems, and service delivery.
* Strong background in transformation, service management (ITIL), and operational governance.
* Experience working within MSP, ICT services or complex, customer‑centric organisations.
Leadership Attributes
* A strategic thinker with exceptional influencing and stakeholder‑management capability.
* Collaborative, adaptable and credible, with a track record of leading senior teams.
* Excellent communication skills, with professional gravitas and customer‑facing confidence.
* Data‑driven mindset with the ability to interpret MI/BI insights and drive evidence‑based decisions.
Why Join Us?
* Opportunity to lead significant transformation in a high‑growth strategic area.
* Autonomy, influence and visibility at the highest levels.
* A role with organisation‑wide impact at a pivotal time in our evolution.
* A culture grounded in innovation, collaboration and continuous improvement.
What we can offer you
* Salary (Competitive) + Car Allowance
* 25 days holiday
* The ability to Buy and Sell holiday
* A Volunteer Day
* Life Assurance (4 x base salary)
* Pension Scheme
* Company sick pay
* Employee Assistance Programme
* Coaching and Mentoring
* Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
* Access to additional discounts / perks
* EyeCare - Access to money off for glasses and sight test
* Flu Jab
* Eligibility for Costco Membership
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.