Application Support Engineer
Glasgow / Hybrid – 3 days a week on site
Competitive Salary & Benefits
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
Systal are looking for an Application Support Engineer to complete a growing Operational Trading Support Team. The current Global Energy Management (GEM) Trading Support Team is expanding. This increased capacity will allow you to join a team that is providing incident management, project testing, project deployment and service improvements.
As an Application Support Engineer, you will play a vital role in ensuring that critical trading systems are stable and efficient. You will also be responsible for developing and delivering service improvements across the GEM Trading Business, identifying areas that can be enhanced and improved.
Working collaboratively with other 3rd party vendors you will help deliver secure, high quality systems that will ensure the team have the best possible data to allow them to be competitive in the ETRM arena.
What will you be doing?
Provide end-to-end application support for a large set of Business Users across a suite of Web and client based applications
Monitor Production environments for issues and process failures.
Respond to and resolve issues and incidents raised by Business Users
Escalate and communicate issues to business users and service delivery where necessary in order to restore services quickly and within documented SLAs
Who are we looking for?
Experience in troubleshooting and resolving user incidents across Information Technology Services
Experience in assessing, designing and implementing service improvements to users
Experience mentoring junior Application Support Team Engineers
Exposure to the following technologies:
- .Net
- Tibco Middleware (Business Works)
- PI Historian- ETRM (Energy Trading Risk Management) Software
Why come and work with us at Systal?
Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support
training.Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!