A leading railway operator in the UK seeks a senior operations leader to oversee station performance and drive customer service excellence. The ideal candidate will possess strong leadership skills and a professional background in customer service, capable of navigating complex stakeholder environments. Responsibilities include crafting customer experience strategies, leading training programs, and fostering best practices across the organization. This fixed-term opportunity offers a competitive salary, emphasizing flexibility and support for diverse needs. #J-18808-Ljbffr