Internal Sales Specialist
Permanent, Full time
Competitive salary dependent on experience
Bradford (Euroway) – office based
Objective of the Role
To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.
Main tasks
- Sales administration
- Customer service
Responsibilities/ Authority
* Deliver excellent customer service via telephone, email and face-to-face interactions
* Respond promptly and professionally to customer enquiries and requests
* Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
* Provide accurate product, pricing and delivery information to customers
* Process customer orders, applications, forms and account requests accurately
* Set up and maintain customer accounts and records within internal systems
* Carry out customer verification and compliance checks where required
* Manage customer accounts and maintain strong ongoing relationships
* Coordinate with internal departments to ensure smooth order processing and service delivery
* Organise workload effectively to meet customer deadlines and expectations
* Escalate unresolved issues to the appropriate department or team member when necessary
* Maintain accurate records of customer interactions, enquiries, complaints and actions taken
* Prepare and distribute customer activity and service reports as required
* Maintain and update customer databases and administrative records
* Follow up with customers to ensure satisfaction and resolution of queries
* Support continuous improvement by providing feedback on customer service processes and efficiencies
* Contribute to business projects and wider team initiatives when requested
* Support, supervise and coach apprentices where applicable
Education
- High school diploma, general / commercial education degree or equivalent
- Numeric, oral and written language applications
Skills & Experience
Professional Experience
* Previous experience within customer service, internal sales, sales support or a similar commercial role
* Minimum of 1 year’s relevant experience preferred
Technical & Specialist Skills
* Good working knowledge of Microsoft Office, including Excel and Word
* Experience using ERP systems such as SAP, BPCS or similar business systems
* Confident using email communication platforms such as Outlook
* Understanding of customer service principles and best practices
* Strong administrative and data entry skills with good typing accuracy
* Comfortable using a range of computer systems and applications
* Product knowledge or the ability to quickly learn technical product information
Problem Solving & Organisational Skills
- Strong problem-solving and analytical abilities
- Able to prioritise workload and manage multiple tasks effectively
- High attention to detail and accuracy
Strong organisational and data management skills
Personal Attributes
- Excellent interpersonal and communication skills, both verbal and written
- Strong listening and customer service skills
- Proactive, adaptable and able to use initiative
- Calm and professional under pressure
- Positive and collaborative team player
- Fluent English language skills; additional languages would be advantageous
Interested? Please send your cv by return.
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