Player Protection Officer
Location: Hybrid
Department: Risk & Compliance
Type: Full-time
Salary: Up to £30,000 per annum
Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Life Assurance
Pension Scheme
What You’ll Be Doing
Conducting risk assessments and forensic profiling of customer accounts
Investigating escalated cases of fraudulent activity and suspicious behaviour
Engaging with customers to understand their circumstances and ensure safe play
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
Collaborating with retail and digital teams to create a seamless safer gambling experience
Presenting findings to senior governance meetings and contributing to policy improvements
What You’ll Bring
Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
Excellent communication skills and the ability to handle sensitive conversations with empathy
A sharp eye for detail and a proactive, investigative mindset
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
Ability to work independently and as part of a remote team
Desirable Extras
ICA Certificate in KYC, CDD, or AML
Experience compiling reports and presenting findings to senior stakeholders
Why You’ll Love It Here
You’ll be part of a passionate team that puts player safety at the heart of everything
You’ll have the opportunity to shape safer gambling practices and drive real change
You’ll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.
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