Customer Experience Agent
Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.
The Company
Were working with a business that is a leading Automotive business in Stockport. If youre looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.
The Role
Were looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast‑paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities
* Blended contact centre role
* Sales through service
* Handle a large volume of telephone and email enquiries
* Dealing with inbound bookings
* Appointment booking
* Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team.
* Arranging renewals with existing customers
* Maximise all opportunities to sell
* Live chat management: proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy and professionalism.
* Conduct follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour plus bonus (£25,467 OTE £35,000). Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week). Start dates Monday 1st December 2025 and Monday 8th December 2025.
The Individual
* Previous experience in customer service ideally within a contact centre environment.
* Excellent communications skills - verbal and written.
* Customer first approach.
* Motivation and desire to succeed.
* Excellent sales skills - objection handling with the ability to work to targets.
* PC literate.
* Problem solving abilities.
* The drive to build customer rapport.
* Ability to handle pressure working in a busy call centre environment.
* Results-oriented with a proven history of meeting or exceeding sales targets.
* Experience handling objections and turning dissatisfied customers into loyal ones.
* Empathetic.
* Persuasive and results driven.
* Conflict resolution/negotiation.
* Attention to detail.
* Capable of working independently as well as collaboratively within a team.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If youre hunting for a role where you can make an impact and grow your career, well work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering.
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