Customer Support Engineer
Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate
Role Overview
We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.
You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.
Key Responsibilities
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Analyse, design, code, implement, and test GIS solutions
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Maintain documentation of the entire process and provide continuous updates to stakeholders
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Support project delivery across multiple domains and contribute to system enhancements
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Deliver high-quality GIS solutions and customer-specific customisations
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Work with regulatory and third-party product integrations
Essential Skills & Experience
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10-12 years of hands-on experience in GIS support and development roles
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Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)
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Strong hands-on experience with Magik
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Experience with Java, SQL, and Oracle
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Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)
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Experience delivering customer-specific customisations and working with local regulatory or third-party products
Desirable Skills
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Understanding of the Software Development Life Cycle (SDLC)
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Experience with ESRI ArcGIS suite
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Familiarity with OpenGIS standards
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