ZYTCA is a fast-growing vet-tech start-up revolutionising veterinary diagnostics through rapid in-house PCR panels and AI-driven pathology. As we expand across the UK and beyond, we're looking for a versatile, proactive Veterinary Nurse to join our Oxford-based team in a hybrid role that blends customer service, internal operations and sales support.
What You'll Do
You'll report directly to our Sales Manager, but work closely day-to-day with our CEO, CSO, and senior scientists and vets — gaining exposure to every part of our innovative business. This is a developing role with real scope for growth, so we're looking for someone eager to learn, contribute, and evolve with us.
Your responsibilities will include:
* Customer Service & Technical Support
* Responding to client enquiries and troubleshooting PCR kit usage
* Providing warm, professional support across phone, email, and chat
* Liaising with veterinary practices to ensure smooth onboarding and usage
* Stock & Lab Operations
* Managing inventory of diagnostic kits and lab consumables
* Coordinating stock levels, deliveries, and reordering
* Supporting day-to-day lab logistics and documentation
* Sales & Outreach Support
* Cold calling and scheduling meetings with veterinary practices
* Assisting the sales team with lead generation and follow-ups
* Preparing materials and coordinating demos or training sessions
* Team & Office Support
* Jumping in wherever needed to keep the lab and office running
* Supporting internal projects, SOP updates, and team communications
Requirements
* Veterinary nursing background with a passion for diagnostics and innovation
* Strong customer service skills and a friendly, solution-focused attitude
* Comfortable with computers and basic software tools (email, spreadsheets, CRM)
* Experience in stock management or lab logistics is a plus
* Experience or knowledge of ISO 9001 or ISO 13485 a bonus
* Willingness to learn, adapt, and grow with a fast-paced team
* A proactive mindset and genuine desire to progress within the company
Benefits
* A fun, flexible, and mission-driven team culture
* Full training provided - we'll support your growth every step of the way
* Opportunity to work at the cutting edge of veterinary science and technology
* £300-£500 CPD annual allowance
* Up to two days/annum paid CPD leave
* Availability to attend key industry events such as LVS etc.
* £25–£32k annual salary, depending on experience
* 5 days per week on-site
* Core hours 9–5pm, with flexibility
* 25 days + bank holidays annual leave