Customer and User Experience Architect Buckinghamshire/Hybrid Our award-winning client is seeking a Customer and User Experience Architect to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: * Support the development and delivery of customer-led improvements to products, services, and digital experiences. * Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. * Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. * Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. * Facilitate workshops, visualise change proposals, and support the development of business cases and commercial models. * Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: * Certified and experienced in CX/UX, Interaction Design, and Business Analysis. * Skilled in customer and user experience design, including UI, interaction, and journey design. * Proficient in busin...