It's more than a job When you work in Freight Logistics and Operations at KuehneNagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At KuehneNagel, our contribution counts in more ways than we imagine. ? You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation. How you create impact Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity. Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles?versus sub-contractor haulage where possible. Align with logistics service providers to ensure on-time pick-up and delivery service in full Select transport modes, logistics service providers, considering the agreed selection parameters Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions (transport related) Manage along with the supplier driver routes and schedules to maximise productivity and?ensure costs are controlled Be the first line of support for logistics queries Respond constructively to customer requests to develop a proactive relationship, to create a?positive approach and minimise disruption to business. What we would like you to bring Strong customer service focus and excellent communication skills Good proficiency in full suite of Microsoft Office Experience with Transport Management Systems and Domestic Transport knowledge would be an advantage Ability to understand and execute new processes Ability to fulfil time-critical tasks, keep schedules and deadlines Able to use own initiative and work unsupervised as well as within the wider team Ability to work in shifts covering 8 hours from 7:00 - 19:00h What's in it for you If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.