Job Description
Your new company
Established almost 30 years ago, this company is known as a local specialist representing top manufacturers in their industry. Hays has been appointed by this company to recruit an Administrator / Parts Advisor to join their team. This is a full-time permanent position. It is an office-based role with working days from Monday to Friday.
Your new role
In your role, you will work within the spare parts and servicing departments, where there is a strong focus on customer satisfaction and after-sales customer care to maximize productivity. As an Administrator / Parts Advisor, you will be the first point of contact for customer inquiries via telephone and email. You will identify spare parts using online machine manuals and technical diagrams, assist in sourcing parts, advise on availability, pricing, and lead times, liaise with the Warranty department for returns, maintain an internal stock control system, coordinate transportation of parts via couriers, and track deliveries. You will also ensure all paperwork is completed accurately and promptly, ensuring the efficient operation of the Parts Department.
What you'll need to succeed
* Minimum GCSE standard or equivalent, including Maths and English
* Experience working in a busy office environment, ideally in after-sales customer service
* Self-motivated with the ability to work using your own initiative
* Organizational and prioritization skills to meet deadlines
* Proficiency in MS Office
* Excellent written and verbal communication skills
What you'll get in return
* Onsite car parking
* 30 days annual leave
* Full-time permanent role
* Full training provided
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