Overview
Salary : £28,000 to £30,000
Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service
The Role
* Manage a portfolio of 5–10 accounts
* Fully accountable for client performance and results (75% Retention)
* Assist the onboarding process for new clientsincluding campaign setup and expectations alignment
* Fully responsible for managing and leading client renewals
* Including upsell conversations and retention strategy
* Own all client communicationsincluding : Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress : successes andfocus areasand blockers
* Handling tough conversations and managing client expectations with professionalism
* Pushing back appropriately when expectations do not align with campaign realities
* Collate & send daily end-of-day (EOD) dialling notes to clients
* Write and refine outreach scripts and messaging frameworks for campaigns
* Drive account success through strategy
* Data targetingand campaign insights
* Collaborate with and upskill Sales Reps assigned to each account
* Review performance metrics and proactively identify improvements
* Troubleshoot underperformance and adjust outbound strategies accordingly
* Maintain client satisfaction and retention through consistent delivery
* Proactively communicate with the Directors on client performance and satisfaction
* Ensure there are no surprises around poor results or unhappy clients
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