Job Description
Job title: Property and Leasing Manager\n\nLocation: Nottingham / Derby / Midlands\n\nSalary: Up to £30k + Car Allowance\n\nWe are looking to recruit a Property and Leasing Manager to join a contemporary Residential Property company offering modern apartment style living to Residential tenants.\n\nThis role will oversee the Midlands area covering multiple apartment buildings and act as the main point of contact to Residents, from initial property viewings to ongoing resident support and community engagement. This is a regional role, you will manage a Property Assistant and liaise closely with the Head Office team where full support on administration, maintenance and lettings will be given, allowing this role to be customer facing. Hence we are looking for someone with exceptional people skills and the ability to drive service excellence and high operational standards.\n\nThe role:\n\nLead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion providing data-informed feedback regarding property condition and pricing to support strategic decision-making.\n\nEnsure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards.
Maintain accurate records and ensure compliance with health and safety protocols.\n\nWork with the FM team and Compliance Manager to provide on-site support in relation to day to day compliance related activity.\n\nAct as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high-quality outcomes through inspections and spot checks.\n\nProactively identify and escalate community or operational issues to the appropriate senior team.\n\nFoster strong, positive relationships with residents across your region, lead the planning and delivery of approved community events that enhance resident satisfaction.\n\nSupport the senior team in the mobilisation of new buildings, ensuring a seamless resident experience and provide strategic input and administrative support on departmental projects and initiatives.\n\nFacilitate access for third-party contractors and support the servicing of legal notices and consultation events as required.\n\nThe desirable candidate:\n\nProven experience in a customer-facing role within the residential property sector is essential, with a strong track record of delivering outstanding service.\n\nSolid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement.\n\nDemonstrated success in target-driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency.\n\nTechnologically confident, proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms.\n\nExcellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents.\n\nHighly organised and detail-oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records.\n\nA genuine passion for delivering exceptional customer experiences, with a proactive and solution-focused mindset.\n\nPerks & Benefits\n\nEnhanced Pension\n\n25 days annual leave, plus UK bank holidays\n\nLife assurance\n\nGroup Income Protection\n\nPrivate healthcare via Bupa\n\nLearning and development opportunities\n\nEmployee wellness resources and events\n\nEmployee Assistance Programme\n\nRegular team building events\n\nIf you have the experience required and the passion for this role, please Apply Now!\n\nPlease note: Hesketh-James are the agency working on this recruitment role.\n\nOnly candidates with the desired experience will be contacted due to the volume of applications received