Customer Care Coordinator We are looking for a Customer Care Coordinator to support our client at their site in Central Southend. Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.Responsibilities: -Provide outstanding customer service to improve customer satisfaction and nurture client relationshipsOperate with self-awareness inspiring a culture of continuous improvementPlace customers at the centre of everything you do, understanding their wants and needsProvide responsive action to customer demandMaintain the critical link between clients, service providers and operations managers to achieve a best-in-class serviceThe Role:Working as part of a team to ensure processes and procedures are followed accuratelyCoordinating the daily workflow for the management of service delivery to assigned customer contractsAnswer all telephone calls promptly and appropriatelyProactively resolving customer enquiries within first contactDiligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworksSetting client expectations and striving to exceed these at all timesEstablish and maintain external supplier relationships to assist with maintaining an exceptional level of customer servicePerformance manage internal and external suppliers ensuring service is delivered within contractual service level agreementsProduce client facing estimates and quotationsProcess purchase ordersCoordinate email traffic within the central shared inboxesUpload data from service intervention records into the CMMSUsing the company CRM systemBooking out daily despatches using DHL courier serviceClosing down jobs on system once despatchedWorkshop updates. Carrying a laptop around the workshop to obtain this information Dispatch – involving picking & packing cases and boxes to up to 25kg. Job Details:Permanent employment Monday to Friday 37.5 hours per week Based in central SouthendParking on-siteIf you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on (phone number removed) or send your CV to or