You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations. Key Responsibilities * Deliver Hard FM services in line with statutory, regulatory, and contractual requirements. * Lead and manage Hard FM performance against KPIs and SLAs. * Provide line management to the Engineering Support Manager and Technical SMEs. * Build and maintain strong client relationships and manage client expectations. * Act as the operational interface for client- and company led projects, including contractor and cost management. * Manage safe and compliant handover of client-led projects into operation. * Ensure legal, mandatory, and HSE compliance across all Hard FM activities. * Manage subcontractor tendering, performance, and on-site compliance. * Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care. * Own the Unit Training Plan and ensure role-specific and statutory training is delivered. * Participate in the on-call rota and act as escalation for out-of-hours incidents. Key Accountabilities * Safe, compliant, and effective Hard FM service delivery. * Achievement and continuous improvement of contractual deliverables. * Strong leadership and performance of the Hard FM team. * Accurate and timely communication with the client and company stakeholders. * Effective operational and commercial control of Hard FM activities. Person Specification * Mechanical or Electrical qualification with proven management experience (degree level or equivalent). * Experience delivering planned and reactive maintenance within a Hard FM environment. * Strong commercial awareness, including fixed-price contracts and P&L management. * IOSH Managing Safely (minimum) and strong HSE leadership. * Good IT skills (Microsoft Office). * Strong stakeholder management and communication skills. * Proactive, accountable, and team-focused leadership style