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At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director.
In this pivotal role, you’ll drive the renewals process, ensuring customer retention, revenue growth, and high customer satisfaction. You’ll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams — including Sales, Customer Success, Marketing, and Product — and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations, from forecasting and process improvement to team performance and execution excellence.
Key Responsibilities
1. Strategy Development & Execution:
o Design and implement a global renewals strategy to maximize retention and revenue.
o Identify upsell and cross-sell opportunities within the renewals process.
o Develop pricing and contract strategies to align with customer needs and company goals.
o Set clear performance goals, KPIs, and metrics for the renewals team.
2. Customer Retention & Relationship Management:
o Collaborate with Customer Success to ensure seamless customer experiences during renewals.
o Address escalations and negotiate complex renewals with key accounts.
o Build strong relationships with customers to drive long-term loyalty.
3. Revenue Forecasting & Reporting:
o Develop accurate renewals forecasts and track performance against targets.
o Provide regular reports and insights to senior leadership on renewal trends, risks, and opportunities.
o Use CRM tools (e.g., Salesforce) to monitor pipeline and performance metrics.
4. Process Optimization:
o Streamline renewals processes to improve efficiency and scalability.
o Implement tools and technologies to enhance renewals operations (e.g., automation, analytics).
o Identify and mitigate risks that could impact renewal rates.
5. Cross-Functional Collaboration:
o Partner with sales, marketing, product, and finance teams to align renewals strategies with broader company objectives.
o Work with Product teams to ensure offerings meet customer expectations and drive renewals.
6. Market & Competitive Analysis:
o Stay informed on industry trends, customer needs, and competitive landscapes.
o Adapt renewals strategies to address market changes and customer feedback.
Qualifications
* Education: Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
* Experience: 10+ years in sales, account management, or customer success, with at least 5 years in a leadership role. Proven track record of driving renewals or subscription-based revenue in a global B2B environment. Experience managing distributed teams across multiple regions.
* Skills: Exceptional negotiation and relationship management abilities. Data-driven decision-making with proficiency in CRM tools (e.g., Salesforce, HubSpot). Excellent communication and presentation skills. Ability to work in a fast-paced, dynamic environment.
* Other: Willingness to travel internationally as needed. Fluency in multiple languages is a strong plus (English, Italian, French, German).
Key Competencies
* Strategic thinking and problem-solving
* Customer obsession and focus on long-term value
* Ability to drive results through influence and collaboration
* Adaptability to changing market conditions
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