Job Description
* CCTV installs into Buses and Coaches
* Managing a small team on a twilight shift
* Progression and development
Junior Operations Manager (Telematics)Location: LondonSalary: £35,000 – £45,000 (dependent on experience)Shift: Twilight hours (start time between 15:00–17:00; flexible end time around midnight), Monday to Friday + ‘on-call’Type: Full-Time, PermanentJoin GTS Transportation – Connecting Talent with InnovationAt GTS Transportation, we connect skilled professionals with leading employers across the transportation and engineering sectors. We’re currently recruiting on behalf of our client, a prominent name in Automotive Electrical Engineering, for a Junior Operations Manager (Telematics) to oversee field service operations during twilight hours across the London region.This is an excellent opportunity for a technically minded and people-focused individual to step into a leadership role supporting a fast-paced engineering team delivering on-bus technology solutions, including CCTV and telematics systems.The Role:You will be the key operational contact for a mobile engineering team, ensuring exceptional service delivery and real-time support across customer sites. This role requires a confident leader who can juggle technical oversight, engineer performance, and client satisfaction – all while working flexibly outside of traditional hours.Key Responsibilities:Daily:
* Oversee field engineers across multiple client locations.
* Provide immediate technical and logistical support when issues arise.
* Ensure high standards of engineer conduct, punctuality, and vehicle presentation.
* Champion health & safety compliance on all active sites.
* Minimise repeat visits through proactive issue resolution and quality control.
* Maintain open and responsive communication with internal and external stakeholders.
* Conduct site visits pre- and post-installation to assess service quality.
Weekly/Monthly:
* Conduct audits and engineer assessments against KPIs.
* Provide feedback, coaching, and performance reviews.
* Lead training sessions on technology and procedures.
* Address non-conformance reports (NCRs) and implement process improvements.
* Support strategy development alongside the senior management team.
Ongoing:
* Make recommendations on staffing decisions and team structure.
* Represent field engineers in interdepartmental meetings.
* Report and escalate technical issues as necessary.
* Drive quality assurance and continuous improvement.
Ideal Candidate:Essential:
* Experience leading or managing field-based engineering teams.
* Technical knowledge of CCTV, telematics, or automotive electrical systems.
* Strong problem-solving skills and a calm, solutions-focused mindset.
* Confident communicator able to engage with engineers and clients alike.
* Flexible and proactive approach to shift work and reactive challenges.
Desirable:
* Background in bus, coach, or broader transport technology.
* Familiarity with systems like Timespace DVRs, Streamax, Robustel routers.
* Understanding of health & safety in mobile workforces.
What’s in It for You:
* £35,000 – £45,000 salary (depending on experience)
* Career progression with a growing organisation
* Autonomy and influence in your day-to-day operations
* Training and professional development opportunities
* Company pension scheme
* Supportive, team-oriented environment
Ready to Lead with Purpose?Apply today and join GTS Transportation in supporting innovation and excellence in transport technology. To apply please send your CV to