Salary: £25,000 - 30,000 per year Requirements:
* Hands-on experience and knowledge in IT support or helpdesk environment (or strong personal/academic background in IT)
* Good working knowledge of:
* - Microsoft Windows 10/11
* - Office 365 (Outlook, Teams, SharePoint, OneDrive)
* - Basic networking (DNS, DHCP, IP addressing)
* Excellent communication and customer service skills
* A logical approach to problem-solving
* Strong attention to detail and eagerness to learn
Responsibilities:
* Serve as the first point of contact for clients via phone, email, and ticketing system
* Provide basic technical support for desktops, laptops, printers, and mobile devices
* Troubleshoot issues with Microsoft Windows, Office 365, and networking
* Escalate more complex tickets to Level 2 or Level 3 engineers when required
* Log and manage service desk tickets, ensuring updates and follow-ups are timely
* Assist with user account creation, password resets, and basic Active Directory tasks
* Support software installations, updates, and hardware setups
* Maintain clear documentation of technical issues and resolutions
Technologies:
* Active Directory
* Hardware
* Support
* Mobile
* Office 365
* Security
* SharePoint
* Windows
* AWS
* Azure
* Cloud
* Cisco
* Firewall
* Hyper-V
* VMware
More:
We are a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, we support businesses in optimizing their IT infrastructure, enhancing security, and ensuring seamless connectivity. We are looking for a motivated and customer-focused 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for our end clients, helping to resolve technical issues efficiently and professionally. This position is a great opportunity for someone early in their IT career looking to gain experience across a wide range of technologies in a fast-paced, client-focused environment. If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you.
last updated 38 week of 2025