Base pay range
Location: Egham (Hybrid - 3 days in the office per week)
Salary: up to £40,000
About the Role
Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has a curious mindset, and is passionate about uncovering insights that drive meaningful change.
As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction and conversion.
Responsibilities
* Design and maintain analytical models, dashboards, and visualisations using tools such as Python, R, Tableau, or Power BI.
* Apply machine learning and natural language processing techniques to both structured and unstructured data sources.
* Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks.
* Conduct exploratory analysis to uncover customer pain points and behavioural patterns.
* Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing.
* Support the testing, piloting, and scaling of AI-driven tools like sentiment analysis, predictive models, and smart feedback systems.
* Make insights accessible to non-technical stakeholders through clear storytelling and impactful data visualisations.
* Champion best practices in customer insights and contribute to the ongoing development of the global Voice of Customer programme.
About You
We're looking for someone who brings:
* A degree (2:1 or above) in a quantitative field such as Statistics, Mathematics, Data Science, or similar.
* Strong analytical and problem-solving skills with a keen eye for detail.
* The ability to communicate insights clearly and persuasively to non-technical audiences.
* Experience with data tools such as Python, R, Tableau, or Power BI.
* Interest or experience in customer experience and Voice of Customer (VoC) insights.
Bonus skills (not required)
* Experience with predictive modelling, NLP, or large language models.
* Exposure to customer journey mapping.
* Knowledge of additional languages (French, Spanish, or German).
What’s on Offer
* Opportunities to work across multiple European locations.
* Flexible working arrangements and job share opportunities.
* A chance to work with cutting-edge AI and analytics tools.
* A collaborative and supportive environment where your insights directly impact customer experience.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Transportation, Logistics, Supply Chain and Storage
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