Description
The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Department: Legal
Location: Leeds
Key Responsibilities
* To proactively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
* Maintain accurate data on relevant case management system
* Comply with set client SLA’s
* Ensure quality service standards and productivity levels are maintained to a high standard
* Allocate new claims and set strategies
* Carry out supervisory tasks appropriate to level
* Assist with training and mentoring team members
* Undertake appropriate additional tasks provided by the Team Leader
* Attend Client review meetings and assist with client project work where applicable
* Build and maintain excellent relationships with Clients
Skills, Knowledge and Expertise
* Minimum 2 years casualty claims handling experience
* Experience dealing with quantum up to £25k
* Excellent attention to detail
* Strong communication and negotiation skills
* Strong organisational skills
* Supervisory experience is desirable
* Excellent client care and customer service skills
* Ability to manage own volume workload via task management
* Ability to work as a team and independently
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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