The Contract Monitoring Officer is a key role within the Adult Social Care Contract Management & Market Shaping service, which is responsible for ensuring commissioned adult social care services are delivered safely, compliantly, and to the required quality and value‑for‑money standards across Cambridgeshire. The team works closely with commissioning, brokerage, finance, and providers to maintain oversight of service performance and to identify and address risks at the earliest opportunity. In this role, you will focus on the monitoring of provider performance, using agreed tools, data, and feedback from people with lived experience to assess whether services are meeting contractual and statutory requirements. You will support planned monitoring activity, analyse performance and financial information, and work with providers to agree and track improvement actions where concerns are identified. The impact of this role is significant. By identifying quality, performance, or financial risks early and supporting timely escalation where needed, the Contract Monitoring Officer helps protect people who use services, maintain service continuity, and safeguard public funds. The role also contributes to wider service learning by sharing insights with colleagues to support continuous improvement and inform commissioning and market‑management activity across the organisation. For more information or to chat about this opportunity please contact Gurdev Singh gurdev.singh@cambridgeshire.gov.uk. Appointment to this post will be subject to the outcome of an Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Our benefits We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage… A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes Take a look at our Employment Benefits Brochure attached to this advert to find out more. What will you be doing? You will monitor the delivery and performance of commissioned adult social care services, ensuring they meet contractual, statutory, and quality standards. You will maintain regular, effective communication with providers, both through visits and remote contact, to resolve issues and support positive outcomes for people with lived experience. You will also be required to identify, record, and report customer‑facing risks, including service delivery concerns, quality issues, or feedback from people using services, ensuring timely resolution. You will be using established contract monitoring systems and tools to assess performance, record findings, and support quality improvement activity, you will implement risk management measures as directed, ensuring all monitoring activity complies with Council policies, procedures, and governance requirements. You will also be involved in supporting the development and tracking of service improvement action plans, identifying risks to individuals and financial implications and escalating concerns appropriately. You will also be required to share insight and learning from monitoring activity with colleagues to support continuous improvement, assurance, and informed decision‑making across the service. About you You have experience in contract monitoring, quality assurance, commissioning, regulation, or service oversight, and understand how effective monitoring supports safe, high‑quality services and positive outcomes for people with lived experience. You are confident working with providers and internal colleagues to review performance, address concerns, and support continuous improvement. You bring strong analytical and organisational skills, enabling you to review performance and financial information, identify risks or trends, and contribute to evidence‑based decision‑making. You are someone who understands the importance of compliance, governance, and accurate recording, and are comfortable working within established policies, procedures, and escalation frameworks. You are an effective communicator and relationship‑builder, able to adapt your approach to different audiences and clearly report on risks, issues, and improvement activity. You are someone who can work collaboratively, contribute to cross‑team learning, and demonstrate inclusive behaviours in your day‑to‑day work. Previous experience in adult social care or formal contract monitoring is desirable but not essential. We welcome applicants with transferable skills from areas such as inspection, auditing, performance management, regulated services, safeguarding, or data‑led service improvement, who can apply these effectively in a contract monitoring role. Relevant training or qualifications in contract management, quality assurance, public sector services, finance, or a related discipline are advantageous, alongside a commitment to learning, safeguarding, equality, and continuous improvement. Please use your supporting statement in your application to outline how your skills and experience meet the essential criteria outlined in the Job Description/Person specification. About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions. Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch. Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. https://www.cambridgeshire.gov.uk/council/jobs-and-careers