Looking for a talented and driven Website Manager to lead the development, optimisation and performance of our website and events platform. This is a pivotal role, owning the end-to-end digital member journey - from first visit and discovery, through browsing and booking, to post-event engagement. You'll combine strategic thinking with hands-on delivery, using data, insight and user feedback to continuously improve performance, usability and conversion. Working closely with colleagues across the organisation, you'll ensure our digital platforms are high-quality, accessible, reliable and genuinely rewarding for members to use.Main duties include:
Owning the digital user journey
Lead and continuously improve the full website and events platform journey
Map, analyse and optimise key pathways such as discovery, search, event pages and checkout
Use analytics, heatmaps and feedback to identify friction points and drive measurable improvements.
Managing the events platform
Oversee performance, usability and content quality across the events platform
Ensure event listings are accurate, engaging and aligned with brand and commercial goals
Improve internal workflows and support opportunities for cross-sell, upsell and personalisation
Driving website performance
Monitor and optimise site speed, responsiveness and technical stability
Lead conversion rate optimisation initiatives across high-value journeys
Support SEO best practice and ensure strong performance across devices and browsers
Lead robust QA processes across releases, CMS updates and content changes
Ensure high standards of accuracy, accessibility, compliance and brand consistency
Leading and collaborating
Support and develop the Web Team, ensuring clear priorities and high performance
Work closely with stakeholders to deliver user-centred digital enhancements
Share insights and performance reporting to inform decision-making at all levels.
The successful candidate will be able to demonstrate the below:You're a user-first digital professional who enjoys balancing strategy with delivery. You're confident working with data, comfortable influencing stakeholders and motivated by improving experiences through continuous optimisation.
Strong commercial awareness and a strategic mindset
Excellent written and verbal communication skills
High attention to detail and the ability to manage multiple priorities
A collaborative, proactive and solution-focused approach
Proven experience managing websites or digital platforms with ownership of user journeys
Experience with booking systems, e-commerce or events platforms (highly desirable)
Strong understanding of UX, conversion optimisation and digital performance metrics
Experience leading QA across web deployments and CMS environments
Confidence using analytics tools (e.g. GA4 or similar)
Understanding of accessibility standards and responsive design
Familiarity with web development processes, basic coding or scripting knowledge is a bonus.
You'll have the opportunity to own and shape a critical digital platform, make a visible impact on member experience, and work with a supportive, collaborative team that values insight, quality and continuous improvement. If this role is of interest, please do apply ASAP, highlighting all your relevant experience, and please get in touch ASAP for more information.
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