* Join a highly fast-paced role with a highly reputable company
* Inviting hospitality leaders with a passion for travel to apply
About Our Client
We are a large organisation in the Leisure, Travel & Tourism industry, providing ferry services across the globe. With a strong focus on customer satisfaction, we strive to offer top-tier retail and catering services onboard our vessels, creating an enjoyable and comfortable journey for all passengers.
Job Description
* Oversee onboard retail and service operations to ensure optimal performance and customer satisfaction.
* Implement strategies to improve sales and streamline operational processes.
* Monitor and manage inventory levels, ensuring availability of key products and services.
* Collaborate with internal teams to develop and deliver engaging promotional campaigns.
* Ensure compliance with all health, safety, and legal requirements across operations.
* Analyse performance data to identify trends and recommend improvements.
* Train and develop onboard staff to maintain high service standards.
* Act as the key point of contact for feedback and issue resolution from customers and staff.Support the management of third-party performance and onboard projects to meet or exceed KPIs and SLAs
* Lead regular performance meetings to align activities with business goals
* Collaborate across operations, training, and systems as an integrated member of the onboard team
* Act as the key liaison between internal teams and third-party partners to ensure smooth coordination
* Oversee the delivery of entertainment offerings, themed cruises, and children's programs within budget, in collaboration with Marketing
* Manage product availability and execution of third-party F&B and retail services
* Address operational complexities to ensure the right customer offerings are delivered
* Develop business cases for new product launches
* Model inclusive, high-performance behaviours and promote these standards across the team
* Oversee and manage onboard retail and catering operations to ensure the highest level of service
* Implement strategies to maximise sales and profitability
* Continually enhance the customer experience and satisfaction
* Coordinate with various departments to ensure smooth operations
* Oversee staff training to maintain service standards
* Ensure compliance with health and safety regulations
* Analyse customer feedback and implement improvements
* Drive initiatives to reduce waste and increase operational efficiency
The Successful Applicant
A successful Retail & Hospitality Operations Manager should have:
* Strong financial acumen with the ability to drive sales and profitability- Working knowledge and experience of the day-to-day operations in Retail, F&B, Leisure and/ or the travel sector
* A proven track record of supporting the delivery of results using financial modelling, analysis and budget management.
* Ability to plan their own workload and juggle and prioritise tasks to meet business objectives in a fast-paced complex environment.
* PC literate and competent in all Microsoft Office applications with good PowerPoint and Excel skills
* Confident and articulate to communicate with 3rd party suppliers.
* A valid passport and the ability to frequently travel between Hull and Amsterdam as well as other company sites occasionally.
What's on Offer
* A competitive salary up to £50,000 plus Car Allowance
* Employee pension match
* Financial well-being program
* A supportive work environment that values employee growth and development
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