North Lanarkshire Council, as one of Scotland s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. As a Programme Liaison Officer, you will be joining a team that provides our tenants and homeowners with a high level of customer support throughout improvement programmes. We are continually striving to maintain and improve the quality of people s own homes and maintain the sustainability of areas. This involves working closely with tenants, owners, technical staff and contractors to satisfactorily progress a variety of works programmes from retirement and amenity complex works to demolitions. Some tenants will be concerned about the opportunity to have home improvements such as having sprinklers installed, or a new fire door fitted. An SVQ Level 2 or equivalent qualification in a relevant discipline is essential. You should also have extended relevant experience in a housing, property or customer focussed environment with a sound knowledge of housing related legislation and practice, excellent IT skills and a genuine commitment to customer care. We are looking for self-motivated applicants who can adhere to processes and procedures whilst working away from their office location. As an agile worker you will travel throughout North Lanarkshire area to increase customer engagement with investment programmes through individual household visits and promoting public consultation. You will require to undertake a level 1 disclosure check prior to commencing this role. 35 hours per week - Monday - Thursday: 08:45am - 16:45pm (including a 55 minute unpaid break) This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: