Pay: £15.87 per hour, 40 hours a week, 5 days a week. Location: Telford Reports to: Operations Manager Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? Were looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence. Key Responsibilities: Lead, motivate, and develop your team to achieve operational and client service excellence. Manage daily housekeeping operations, including stock, linen, equipment, and workflows. Maintain health, safety, and compliance standards. Build and maintain strong relationships with clients. Monitor performance, manage budgets, and optimize cost efficiencies. Recruit, train, and coach team members, recognising and developing talent. Conduct regular room inspections to maintain quality and ensure continuous improvement. Support business development by providing site expertise, attending meetings, and preparing reports. Requirements: Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment. Strong leadership skills with experience in managing and developing teams. Excellent communication, interpersonal, and IT skills. Ability to manage budgets, KPIs, and operational performance. High awareness of Health & Safety regulations and compliance requirements. Problem-solving and conflict resolution skills, with diplomacy and tact. Ability to work under pressure, adapt to change, and maintain a sense of humour. Desirable: Familiarity with HR practices, recruitment, and workforce planning. Knowledge of housekeeping software or operational management tools. Flexibility to support other sites on an ad-hoc basis. Behaviours We Value: Honesty, integrity, and reliability. Commitment to company values and culture. Coaching mindset with focus on continuous improvement. Strong team player who listens, inspires, and leads by example. Why Youll Love Working with Us: Opportunities for professional development and career growth. Make a tangible impact on service quality, client satisfaction, and team culture. Private medical insurance Full training and ongoing support. Access to early wage withdrawal (portion of earnings). Wellbeing support and confidential mental health assistance. 5.6 weeks holiday (pro rata). Workplace pension scheme (subject to eligibility). Life insurance after a qualifying period. Benefits: Company pension Private medical Insurance Employee discount Health & wellbeing programme Life insurance On-site parking You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager. REF-228 475