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Join to apply for the IT Service Engineer role at Motor Parts Direct Limited
Introduction:
Motor Parts Direct first opened its doors in Kettering in 1999 and is now one of the leading motor parts suppliers in the UK.
Having built up the business to a network of over 181 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all its targets for successful growth. The unique strength of the MPD system is the combination of buying power, training resources and distribution muscle: something that the company has committed to since day one.
Personal service is at the heart of the MPD ethos, and customers are never made to feel like just another number in the order book. As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
Role Overview
We’re looking for a capable and customer-focused ERP & Application Engineer to join our IT Service Desk team. In this role, you’ll take the lead on supporting and improving our enterprise applications, with a primary focus on MAM Autopart by Klipboard. You'll work closely with teams across the business to ensure applications are running smoothly, issues are resolved promptly, and improvements are continuously identified and implemented.
This is a hands-on role that combines technical expertise with a strong focus on service delivery. You'll also provide broader IT support, particularly around Microsoft 365 and general IT operations, playing a key part in delivering a seamless technology experience to internal users.
Key Responsibilities
ERP & Business Application Support
Take ownership of the day-to-day support and maintenance of the MAM Autoparts ERP system.
Investigate and resolve ERP-related issues, including user access problems, workflow errors, and data inconsistencies.
Work with third-party vendors (e.g., MAM Autoparts) and internal teams to manage system updates, tickets, and technical escalations.
Translate business needs into ERP configuration changes or process improvements.
Collaborate with Sales, Purchasing, Finance, and Warehouse teams to support their use of ERP and other key applications.
Identify and lead small enhancements, system automation, and process optimisations where possible.
Application Lifecycle & Integration
Support other key business systems and applications in use across the company.
Assist with integrating MAM Autoparts with related systems such as accounting, inventory, or CRM tools.
Maintain clear documentation of processes, configuration, and application flows.
User Support & Service Delivery
Act as a key escalation point for complex application or ERP-related incidents.
Provide clear, friendly, and effective support to users, ensuring a positive experience and quick resolution of issues.
Build strong working relationships across departments, becoming a trusted partner for application-related support.
Help with user onboarding and training for ERP systems and other core tools.
Microsoft 365 & General IT Support
Provide support for Microsoft 365 tools including Outlook, Teams, SharePoint, and OneDrive.
Manage user accounts and licensing through Active Directory and Azure AD.
Assist with wider service desk activities including basic endpoint support, system access, and compliance.
Projects & Continuous Improvement
Contribute to the delivery of IT projects involving new software, upgrades, or integrations.
Carry out root cause analysis on recurring issues and recommend long-term fixes or process changes.
Keep up to date with developments in ERP systems (particularly MAM Autoparts) and identify opportunities to improve systems and user experience.
What We’re Looking For
Experience
3-5 years in an IT support, applications, or ERP IT Support role.
Experience supporting MAM Autoparts is preferred but not essential; experience with other ERP systems like SAP or Dynamics is also preferred.
Solid background in troubleshooting and resolving issues related to business applications or ERP systems.
Technical Skills
Understanding of how data flows between systems and how to support integrations.
Comfortable with Microsoft 365, Windows Server, Active Directory.
Experience with scripting (PowerShell, SQL, etc.) is a plus.
Soft Skills & Service Focus
Excellent communication and interpersonal skills, with the ability to support users at all levels.
A strong sense of service and ownership—committed to delivering timely, reliable support.
Able to simplify complex technical problems and explain solutions clearly.
Organised, self-motivated, and able to manage multiple tasks effectively.
Comfortable working independently and as part of a wider team.
Desirable Knowledge
Strong working knowledge of MAM Autoparts configuration, reporting, and user support.
Experience in the automotive or aftermarket parts industry.
Familiarity with sales order processing, inventory control, EDI, and warehouse management in ERP systems.
Knowledge of ITIL-based service delivery practices and ticketing systems like Freshservice, Halo, or Zendesk
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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