About The Role
Day to day, you’ll be successful in this role by:
* Having a case load of varied debt recovery matters from different clients
* Taking on and learning how to deal with small, fast and multitrack claims
* Reviewing the prospects of each case with your supervisor and advising the client
* Preparing Court proceedings, assisting in enforcing Judgments and considering insolvency action where appropriate with your supervisor.
* Liaising with clients, the Court, agents and debtors on a daily basis
* Dealing with the every day admin of the caseload including Court documentation and all correspondence received
* Taking and making telephone calls to various parties
* Taking payments from debtors
* Settlement negotiations
* Maintaining a high level of client care and building on existing relationships
It is a fast‑paced role and you will need to juggle many priorities. You will need to be flexible to be an effective team player, but you will also get support and training from your colleagues and manager in a relaxed but professional and hard‑working team.
It is an integral part of this role that you comply with information security and all firm policies and procedures.
Qualifications
The role is right for you if:
* We are looking to appoint someone who ideally has litigation experience and previous debt recovery experience.
Key Qualities
* Have strong social skills
* Be able to communicate effectively
* Be extremely organised
* Have a keen eye for detail
* Have a good aptitude for technology
* Be very goal focussed
* Enjoy the buzz of working in a high‑performing team and producing great results for your clients
* Be able to remain calm, professional and polite in all circumstances
* Have excellent time management skills
* Be able to work under pressure
Experience
* Whatever your background, you will have strong written and verbal communication skills, a good level of basic numeracy and plenty of common sense.
Required
* 6 GCSE at grade C or above (or equivalent) including English and Maths
* Be keen to research any industry changes and keep up to date with new developments in our sector
* Have gained at least 6 months’ experience in an office environment
* Have used case management systems or databases in the past
* Have experience dealing with the public either face to face or verbally over the telephone
Ideal
* Have a Law degree or Common Professional Examination/Graduate Diploma in Law (CPE/GDL)
* Have litigation experience
* Have debt recovery experience
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