Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
Free Meals on Duty: Enjoy complimentary meals while at work.
Uniform Provided :A professional uniform is supplied for all employees.
Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
Pension Scheme: Participation in The Peoples Pension.
Employee Assistance Programme :Free and confidential support for various challenges, including financial advice, stress, and health issues.
Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
To manage the spa operation on a day to day basis, coordinating activities of associates delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and associate satisfaction, achieving the operating budget, managing the team in all processes and levels of performance and ensuring all hotel training, development and standards training is implemented and driven throughout the Spa Team.
Oversee daily operations of the spa, ensuring smooth and efficient service.
Manage and train spa staff, providing guidance and support to ensure high standards of customer service.
Coordinate bookings and reservations for activities and services.
Handle guest inquiries and complaints professionally, resolving issues promptly.
Monitor and maintain cleanliness and organisation in all areas of the spa.
Ensure compliance with safety and hygiene protocols to maintain a safe environment.
Maintain accurate records of guest interactions, transactions, and staff performance.
Assist with inventory management and ordering supplies as needed.
Implement improvements based on guest feedback to enhance their experience.
Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety and Company Policies:
Follow all company and safety and security policies and procedures.
Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Communicate with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
Education: High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
Supervisory experience within a Spa setting.
Experience within a similar role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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