Job Description
Job Details
Ready to find the right role for you?
Salary: £45k DOE plus bonus and Veolia Benefits
Hours: 40 hours per week
Location: Cannock, Staffordshire with hybrid working
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
You will report into the Service Operations Technical Architect but will be an integral part to other key departments.
The Service Operations Engineer provides comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value.
Key responsibilities involve resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation.
The role also includes providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact center services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades).
Participation in disaster recovery exercises and on-call arrangements is also required.
What we are looking for:
Essential:
* Candidates should have an excellent understanding of AWS Cloud services (Cloudformation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs).
AWS Solutions Architect Associate certification, Windows Server experience, and disaster recovery experience are essential.
* Proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including the ongoing maintenance and support from both an operational and security perspective, while also having strong knowledge of services such as Active Directory, Group Policy and DNS.
* Required skills also include previous experience in an AWS cloud environment, scripting/automation (PowerShell/Python), cloud provisioning/configuration, strong DevOps understanding, and a focus on cost-effectiveness. The role demands challenging conventional infrastructure ideas (PaaS, serverless), collaborating with design teams, good customer-facing and diagnostic skills, and the ability to interpret business requirements, work under pressure, and automate deployments (infrastructure as code). Experience with multiple technologies (Azure, AWS, GCP, Cisco, Checkpoint) and various infrastructure architectures is preferred, with proven experience in supporting and configuring Amazon Connect.
Desirable:
* Azure & Google Cloud experience; Linux administration; MCSA/E/D; SC Cleared
* Full driving license.
* Also advantageous: Broad technology experience with pragmatic application; Azure cloud & Entra ID expertise; Ability to translate complex technical issues; Experience designing fault-tolerant, auto-scaling, financially-efficient systems; High-volume transactional systems, performance tuning, and full life cycle design/management of mission-critical distributed processing systems; CI/CD pipeline creation and support; SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB).
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Rewards & Benefits
As well as great pay, being part of our team means you
can look forward to lots of benefits:
Holiday
Up to 25 days of paid holiday (plus bank holidays). With the option to buy additional leave, depending on the role.
Pension
An optional pension scheme that both you and Veolia can contribute towards
Discounts
The MyChoices employee discount scheme; for savings on a range of products and services from travel and grocery, to insurance and financial products
Cycle2Work
A Cycle2Work scheme that could save you tax and National Insurance when you buy a new bike to cycle to work
Volunteer Day
One paid day a year to volunteer with a local charity or cause of your choice
Share Scheme
Invest in Veolia's shares through our share scheme
Life Insurance
Life Insurance is provided to all Veolia staff (subject to age limitations). This benefit gives you the peace of mind that your loved ones are protected in the event of your death.
Employee Referrals
Refer friends or family to specific roles within Veolia and receive between £500 to £1,000 (terms and conditions apply)
Employee Assistance Programme
Our Employee Assistance Programme is there for 24/7 confidential support to deal with any problems, both inside and outside of work
Mental Health First Aiders
A community of over 230 mental health first aiders across the business
Virtual GP
Access to a virtual GP 24/7 for you and your immediate household
Physiotherapy
A physiotherapy service to help you when needed
Our people have outstanding skills and stories to tell
I love working for Veolia as it gives me a sense of satisfaction knowing I am working towards Veolias goal of ecological transformation.
Jess Roberts, Head of Compliance
I chose Veolia as they stood out as a company that actually makes a difference to the environment, while the Digital Transformation Manager role provides a varying and interesting workload.
Martin Rogers, Digital Transformation Manager
My current role is where I feel I found my true purpose and passion and this lies with supporting our customers.Each day provides different challenges, problem solving, new solutions, it's fast paced and extremely rewarding living the Veolia values.
Jessica Ellis, National Account Manager
Interview tips
When it comes to your interview, don't worry, we've got you covered.
Here are a few tips to help you showcase your best self:
Do your research
It's always good to learn a bit about Veolia before your interview to have a better understanding of what we do and who we're looking for.
1
Ask questions
Have a think about the types of questions we might ask, so you can be ready to respond with why you'd be a great fit.
2
Provide examples
Bring your answers to life through real examples and experiences, so we can see how you'll approach the role.
3
Be yourself
The most important thing is that we get to know you and you get to know more about us.
4
No CV?
No problem.
When you apply for a role here, you'll need a CV. If you don't have one yet, you can use our handy CV builder.PandoLogic. Keywords: Contact Center Account Manager, Location: Cannock, ENG - WS11 7LR