Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from its energy and diversity. For over fifty years, our in-house shoe and accessory designers have created authentic, distinctive designs from our London headquarters. The rainbow is our signature, symbolizing good energy and love for our community and individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Sales
* Deliver budgeted sales.
* Create a customer-centric culture by reviewing our service to exceed customer expectations and strive to be market leaders.
* Maintain relationships with Host Store and other concessions.
* Take initiative to improve the business.
* Review brand performance to enhance commercial decisions.
* Plan staff scheduling to ensure maximum floor coverage.
* Uphold high standards of staff presentation and adhere to store guidelines.
Service
* Create a customer-centric environment. Train and develop the team to build new relationships and maintain existing ones.
* Monitor test shop results, CRM, and develop service action plans.
* Ensure the team maintains a high client focus and manages client books effectively.
People
* Recruit new team members in collaboration with GM, following Kurt Geiger policy.
* Communicate and enforce company policies and procedures.
* Develop team skills and performance.
* Maintain positive relationships with co-workers and management.
* Promote a positive team environment.
* Set KPIs and review performance regularly.
Operations
* Follow company policies and ensure understanding among staff.
* Manage daily hygiene and opening/closing standards.
* Understand back-of-house operations and stock management.
KPIs
* Meet sales targets.
* Achieve store and company sales, mystery shopper, and productivity goals.
* Meet retention and labor turnover targets.
* Contribute to payroll and audit standards.
* Exceed client book sales targets.
Candidate Profile
* Currently a Senior Manager in a high-turnover business.
* Experience managing large teams.
* Proven P&L accountability and performance driving.
* Strong relationship-building skills.
* Background in luxury/fashion-forward footwear or accessories preferred.
* Representative of our luxury/fashion brand ethos.
Benefits
* Competitive salary
* Bonus structure
* Pension scheme
* Seasonal shoes
* Employee discounts
Our Stores
The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed in hundreds of cities worldwide. We operate over 70 standalone stores in the UK, including a flagship on London Oxford Street, and over 400 stores globally. Our retail partners include some of the world's most renowned department stores.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
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