IT Support Analyst (First Line)
Stoke (4 days per week on site)
26-28k
Applications accepted with experience in the following roles:
Help Desk
First Line Support
Customer Service/Call Centre (with vested interested in Tech)
Entry Level candidates who have completed a Tech related Degree
Key Responsibilities:
To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
Essential Skills:
Good IT skills
Ability to work to demanding timelines
Strong focus on team achievements but can work effectively without guidance
Excellent communication skills
Strong organisational skills
Strong prioritisation skills
Strong decision making skills
Ability to adapt and reprioritise solutions within tight time constraints
Strong interpretation of complex requirements
Demonstrates a willingness to learn, and a commitment to quality and continuous improvement
Customer service (end user) ethos
Excellent analytical and problem-solving skills