Job Title: Community Clinical Lead Nurse
Responsible to: Operations Manager
Job Location: Covering the Devon, and East Cornwall Area, based out of most local
office. Will need to travel to meet business demand across locations.
Overall summary of role:
The Community Clinical lead Nurses’ main role is to provide Leadership and clinical oversight to their complex care client caseload, and successfully managing those clients and packages of care. The Clinical Lead must ensure safe and competent practice is completed by the team of community carers in those packages and is responsible for ensuring that the clinical competencies are maintained and updated. You must work with the registered manager to help support quality standards of care throughout the service and work with the Operations Manager to help grow and upskill the teams to allow us to successfully expand our complex care provision. The Clinical Lead will need to promote the Organisations core values and be a highly motivated individual who can build
and maintain an inclusive, high performing team to achieve the Organisations goals.
Personal Knowledge, attributes and Qualifications:
• To have a valid Adult Nursing qualification with an active NMC pin
• To have a Level 5 in Leadership and Management, or be willing to work
towards this.
• To have worked within a community care setting previously.
• To have looked after a diverse range of patients with both acute and chronic
needs.
• To maintain care and management skills at a current level, and undertake such
training and development as may from time to time be required to maintain that
currency of practice.
• Flexible working ability
• Excellent communication skills, verbal & written
• Reliable, professional & smart appearance
• Proven understanding of the principles of good practice, regulatory standards
and Compliance
• Good knowledge and understanding of clients requiring Care & Support at
home, Company demographic
• Ability to successfully build and maintain effective working relationships with
both internal and external stakeholders, including Local Authorities and
Commissioning services.
• Well organised, able to self-motivate & plan the delivery of the service and all
other associated tasks as directed by the Operations Manager
• Good understanding of health & safety in relation to the services we provide &
the risk and needs process
Responsibilities:
Service Development
• To support projects that will improve the efficiency and effectiveness of the
service.
• Develop and maintain effective working relationships with the Senior
Management team.
• Participate in the development and implementation of the Organisations
policies.
• Work with the Operation Manager to develop the Complex Care Provision.
• To support with the mobilisation of new packages, including the training,
shadowing and competency sign off of new staff.
Quality Assurance
• To work with the RM and support an effective quality assurance programme
to promote high quality, best practice and continuous improvement of services in
line with Quality Assurance Policies.
• To support the RM with any clinical complaints and any safeguarding and/ or
CQC concerns appropriately and in accordance with organisational Policy.
• To continuously improve services, care and support, through regular auditing
and sharing those learnings to the Office teams and care staff where applicable.
• To work with the RM to ensure the Service remains fully compliant with CQC
regulatory standards, and work towards a minimum of ‘Good’ rating.
• Ensure all careplans and MAR are up to date, person centred and audited.
Care Management
• To be responsible for initial assessments, risk assessments, reviews and record
keeping for the complex care clients within your caseload.
• To support the office team with clinical knowledge/ training and upskilling
them.
• To delegate responsibilities to the appropriately trained personnel.
• To provide a holistic care approach to all clients.
• To support the RM and play an active role in the oversight and delivery of care
for complex care clients, and ensuring that standards are met by all.
• To build effective working relationships with MDT’s, GPs, Social workers etc to
effectively manage the clients care.
• Implement action to meet and maintain care standards.
• Ensure Service User rights are protected and advocate for them when
necessary.
Service Delivery
• To ensure the delivery of person-centred care services that promote
independence, choice and dignity to empower people to live as independently as
possible.
• To deliver services that ensure the Organisation’s duty of care to the service
user and staff providing the service.
• Work as part of the office team:
• Receiving and dealing with general enquiries
• Providing support to staff, service users and/or their representatives
• Delivering care when required, this may include out of core working hours.
• To help promote the Organisational values and reputation across Social Media
platforms.
• To support with the shared Duty responsibilities, out of office hours, including
some weekends, this may require you to work in the community if there are staff
shortages etc in line with the Business Continuity Plan.
• To communicate effectively with Service Users, colleagues and Managers
Staff
• Arrangement and completion / delegation of regular workplace supervision
for community staff
• Escalate concerns regarding service delivery, staff performance or service user
wellbeing to the RM as required.
• Actively identify staff learning and development needs, and coordinate with
the Training Manager to complete this.
• Maintain and oversee the competency skill of the staff in the complex care
packages.
• To support, mentor and upskill the care teams to ensure safe, competent and
compliant practice.
Administration
• Maintain all records as required by legislation and regulation
• Use of electronic records to maintain all staff and service user information
• To make sure we remain compliant with all documentation and be
accountable for your own record keeping and administration
• Complete designated administrative tasks as directed by the Operations
Manager
• Safeguard the Organisation with robust monitoring and auditing processes in
place and follow up, ensuring there is an auditable trail of evidence.
Personal Development/ specifications
• Attend training as necessary
• To maintain own development portfolio and contribute to identifying own
learning needs
• Create a work atmosphere which promotes a high quality of work life.
• Create and maintain a culture of performance and excellence.