Job Description
* Up to £60,000 DOE
* London
We’re working with a highly successful, creatives business that partners with major retail customers across the UK and internationally. As they continue to grow, they’re looking for an experienced Senior National Account Manager to take ownership of key accounts, drive sustainable growth, and act as a trusted commercial partner both internally and externally.
This is a senior, hands-on role for someone who thrives in a fast-paced environment, enjoys building long-term relationships, and has a strong commercial instinct. You’ll be responsible for managing their leading accounts, identifying new opportunities, and working cross-functionally with product, design and production teams to deliver best-in-class service and results.
Key responsibilities:
* Build and maintain strong relationships with key accounts, delivering outstanding service throughout the order lifecycle
* Develop a deep understanding of customer needs, competitor activity, and market dynamics
* Act as the main point of contact for your accounts, ensuring a proactive and solution-led approach
* Own account profitability, negotiating costs internally and externally to meet agreed margin targets
* Ensure all commercial terms (pricing, discounts, delivery terms, rebates, payment terms) are accurately reflected in costings
* Lead customer meetings and deliver compelling product presentations to maximise sales and strengthen long-term partnerships
* Identify gaps in the market and present trend-led opportunities throughout the seasonal sales cycle
* Own annual account budgets and forecasts, providing clear rationale for growth or decline
Skills and experience required:
* Proven track record in a NAM or Senior Account Management role within a consumer products, retail, or a product-led environment
* Must have experience working with buyers at leading key retailer accounts
* Experience with private label / bespoke products an advantage
* Strong commercial acumen with a track record of driving profitable growth
* Strong communicator, comfortable leading meetings and influencing both internal and external partners
* Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment
* Highly organised with excellent attention to detail and critical path management skills
Diversity & Inclusion: ILMJ values diversity, equality, and inclusion and encourages applicants from all backgrounds and identities.