Regional Director of Operations - Senior Living
StoryPoint Group
Travel required throughout Southeast Michigan
Position Summary: The Regional Director of Operations is responsible for driving results in employee, customer, and optimal performance metrics. Providing strategic leadership to StoryPoint Group communities through living the following: Our common beliefs, pillars, constant pursuit of better, and servant leadership principles.
Required Experience for Regional:
1. Demonstrated ability to lead and develop teams.
2. Demonstrated ability to plan and accomplish goals.
3. Ability to make decisions independently without direction.
4. Ability to manage multiple projects and complete projects timely and accurately.
5. Bachelor’s degree or equivalent experience.
6. Understand federal and state laws related to the operation of a Senior Assisted Living Community to ensure compliance.
7. Strong proficiency with Microsoft Office applications.
Accountabilities:
8. Actively demonstrates in depth knowledge of company culture and values –safety, common beliefs and a culture of feedback.
9. Oversees policies, objectives, and initiatives for region.
10. Optimizes people, processes and systems allowing community leaders to focus on the resident experience.
11. Formulate and sustain optimal relationships across the business.
12. Ability to influence and optimize the efforts of others by relationship building and continuously coaching.
13. Ability to set clear, high expectations with intense execution and accountability.
14. Determine and implement changes as necessary to evaluated systems and procedures.
15. Interview, hire, and train employees.
16. Conduct site visits to ensure programs are functioning and meeting operational standards.
17. Demonstrates authenticity, devotion and excellence by empowering employees and helping them pursue their best version.
Skills for Success:
18. Clear and concise communication
19. The capacity to be aware of, control, and express one’s emotions and to handle interpersonal relationships judiciously and empathetically.
20. Ability to teach and mentor.
21. Troubleshooting.
22. Decisiveness.
23. Integrity.
24. Dependability.
General Working Conditions:
While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The noise level in the work environment is moderate. Regular travel with some overnight travel is required.
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